This refund policy is for DS EASY STORE users who have problems with the order, product and package. DS EASY STORE will process the refund in 24-48 hours.
DS EASY STORE makes an effort to provide the best service for all users. To better solve the return and refund issue, please view the following content.
What you need to provide:
A. Photos/videos of the damaged item. Please send us the materials to prove the damage.
B. Screenshots of the dispute, which include name, date and content. For example, a customer complaint/dispute raises through PayPal Dispute, e-mail, chat window, etc.
C. (Optional) Tracking number of the item. If DS EASY STORE asks for a return of the item, you need to send the tracking number to prove that you returned it.
How to request a refund:
A. Contact DS EASY STORE customer service at Account support Rep in the dashboard.
B. Send photos/videos of the damaged product and screenshots of dispute.
Please note that:
The money will be refunded to the original payment channel (PayPal or credit card). Or it will be refunded to your account balance.
We recommend refunding the money to the balance for faster processing. You can use the balance to pay for new orders or withdraw at any time you want.
Cases that DS EASY STORE makes refunds:
1. Damaged Products
If the arrived product is damaged, DS EASY STORE offers a full refund or replacement.
2. Incorrect or Missing Products
DS EASY STORE has a strict quality control standard. We will check every product before delivery. If any of the following circumstances exist, we offer a full refund or replacement:
Please note that:
You don’t need to return the incorrect product. We will refund or resend the right one to you.
If you have any questions about size, please provide photos of the measurement. Make sure that you measure the item in the correct method. You can send the result to our customer service and we will deal with it asap.
3. Products Out of Stock
4. Products Unable to Ship
5. Delayed Orders
DS EASY STORE offers a full refund if the order delays. It will be counted from the date that the package leaves DS EASY STORE warehouse.
Please note that:
a. For orders shipped to the USA, European countries, New Zealand, Canada, DS EASY STORE will refund if the total shipping time more than 30 days.
b. For orders shipped to South America, Middle East, India, Africa,
DS EASY STORE will refund if the total shipping time more than 60 days.
c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, DS EASY STORE will not refund you.
6. Cancel Orders
7. Missing Packages
8. Other Conditions
Cases that DS EASY STORE does not make refunds:
1. Order Delivered
2. Package Unclaimed
3. Tracking Information Alert
DS EASY STORE will not offer a refund or resend if the tracking info alerts. The following reasons may cause the alert:
1. Expiration Date of Raising Dispute
You can raise a dispute within 30 days from the date you place the order.
Please note that:
A dispute will be closed automatically if you have not answered for 3 consecutive days.
2. Dispute Denied
The following disputes will be denied.
DS EASY STORE will deny your dispute if the order status is closed.
DS EASY STORE will deny your dispute if the tracking info expired. Generally, the post office will keep tracking information of the order for 180 days.
DS EASY STORE will deny the dispute if you choose the following shipping options:
Post NL; Electric Post NL to USA, UK, Canada, Australia, SouthAfrica, the overseas territories and overseas island areas;
DS EASY STORE will deny the dispute if your order is shipped to the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
DS EASY STORE will deny the dispute of any product damaged or shipping delay caused by the act of God, epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
DS EASY STORE will deny the disputes caused by the following reasons:
a. Your shopper does not like the product.
b. Item doesn’t match the listing description, such as inaccurate measurement.
c. Product smells unusual.
DS EASY STORE does not suggest you return products. Because the shipping cost is high and sometimes higher than the product value. Also, it takes months to deliver the package, which will affect the processing time.
If you urge to return the product, please pay attention to the following aspects:
If you’ve returned the product, please send the tracking number to our customer service.
DS EASY STORE always makes an effort to provide the best service. If you have any other questions, please feel free to contact us at firstname.lastname@example.org
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